[Amy]

Being white and growing up in the suburbs and now living in the city, I think I can offer a good explanation: In the suburbs we had the deck in back where we kept the grill, and the yard was bigger for kids to play in and parents to keep an eye on them. The kitchens was right off the deck so you could run in and out. Our front yard consisted of a driveway, my mom’s vegetable and flower gardens and trees. So the room wasn’t available. Now, living in the city, when I go to friends for BBQs, we do it in front because the porch is larger in the front, allowing for more seating. Most decks in my city at least are off the front of the houses. Backy ards are usually more crowded in the city with the garage, and trees, etc. So maybe it’s just that people choose to have fun where there is more room.

User Detail :  

Name : Amy, Gender : F, Race : White/Caucasian, Religion : Catholic, Age : 23, City : Buffalo, State : NY, Country : United States, Occupation : Customer Service, Education level : 4 Years of College, Social class : Lower middle class, 

[Amy]

I have been in customer service for two years full time (two years prior part time). I must say there are plenty of customers who call and are rude and abusive and just call to flat out argue. Lonely, lonely people. But we have had trainings on this and our boss has given us permission to speak up. I have been called every name and some I’ve never heard of. I let it run off my back, but some co-workers take it personally. We interupt the person and ask them what exactly they need. Typically if they call to argue, they don’t have a point and cannot state it, so they’ll start yelling. We interrupt and ask again and say we are not there to be abused and screamed at and if they cannot call a business and act like an adult the call will be terminated. Usually they calm down or continue screaming, at which point I hang up and mark their file. So the company I work for has a wonderful approach. At an old company I worked, for we had to take all the yelling. I quit eventually. I would say though, that people think if they call, that the person answering the phone is a nobody that they can scream at, and think we are paid to tolerate it. We are not.

User Detail :  

Name : Amy, Gender : F, Race : White/Caucasian, Religion : Catholic, Age : 23, City : Buffalo, State : NY, Country : United States, Occupation : Customer Service, Education level : 4 Years of College, Social class : Lower middle class, 

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