[EJ25284]

My company hires people from diverse backgrounds. As I walk past the call center parts of our building, I hear Latino accents, Indio-Pakistani, Carribean, African and so forth. All of these people are right here in the United States. So please don’t assume that just because you heard a foreign accent that your call has been routed to Russia or something. (Though it may have been, depending on who you called.)

Ideally the call center should be monitoring the call-takers and coaching them on their phone skills. If not, then you may want to reconsider who you are calling and take your business elsewhere. I will also note that companies often are faced with hiring whoever shows up to apply. We have had boom years, and some lean ones in terms of our talent pool. Again, the company should be developing its staff with you, the customer, in mind.

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Name : EJ25284, Gender : M, Sexual Orientation : Straight, Race : White/Caucasian, Religion : Deist, Age : 35, City : Dallas, State : TX, Country : United States, Education level : High School Diploma, Social class : Middle class, 

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