Communication Gaps

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  • #5534

    M-Peacock
    Participant

    I work in a small shop. We have an occasional customer who is profoundly deaf. His speech is very difficult to understand, so we usually communicate with notes. He can lip-read pretty well. Is it impolite to augment my responses with sign language (which I know very little)? His written language skills are almost as cryptic as his speech. Am I being impolite to “dumb-down” my written responses?
    Original Code D4. Click here to see responses from the original archives.

    User Detail :  

    Name : M-Peacock, Age : 32, City : Sonora, State : CA, Country : United States, 
    #27729

    Ashley
    Participant

    It *is* dumbing down, but since that’s what he is able to understand, then it’s acceptable. If you had tried to write normally, it would confuse him. As long as both sides are able to understand (and if you stop trying to insert all the little words where it should be, it might help), then it’s fine. Whatever works, and be sure of this, he is appreciative that you are trying.

    User Detail :  

    Name : Ashley, Gender : F, Sexual Orientation : Straight, Disability : Deaf, Race : White/Caucasian, Age : 24, City : St. Augustine, State : FL, Country : United States, Social class : Middle class, 
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