[Lisa]

I used to work in retail. I was often ill-equipped to deal with customers because my training was so limited in regard to the clothing we sold. There were no commission incentives to motivate familiarizing oneself. The management did not keep us ‘in the loop,’ so we had no idea what was coming in or being sold. That said, the people I worked with were pleasant enough and worked hard enough. It was a boring job. And even with all our mistakes, our customers were, for the most part, very patient and friendly. The majority of customer abuse I encountered was from ‘thieves.’ It’s so ironic, but people get more self-righteous when they are wrong. Often women would try to return dresses after wearing them once and would melt into a rage when we wouldn’t accept them without the tags (even though our tags and return policy were clearly marked everywhere.) One woman tried a scam by paying $100 short in cash and then yelling at me for miscounting. She made a scene! It’s not a generalization that applies to all things, but in retail, people seem to get nasty when you don’t let them get away with something… And I think it’s fair to say that in American culture, when people are uncomfortable or defensive they can respond by turning the volume up; I guess it helps convince themselves more than anything.

User Detail :  

Name : Lisa, Gender : F, Sexual Orientation : Straight, Race : White/Caucasian, Religion : Christian, Age : 24, City : los Angeles, State : CA, Country : United States, Education level : 4 Years of College, Social class : Upper middle class,