October 4, 2000 at 12:00 am #26088
Mr. Clark
Participant
I can’t speak for everyone who has ever yelled at a service employee, but it’s been my experience that in some situations retailers will try to pull a fast one on a customer if given the opportunity. For example, I decide to return an item I bought two days earlier, unopened, and with a receipt. The clerk tells me there will be a 15 percent re-stocking fee, I scream, jump up and down and generally make an ass of myself – and I get a full refund. Obviously the clerk had the authority to give me a full refund but for whatever reason didn’t do it. Was it some unposted policy that only people who make a fuss get treated fairly? If so, the clerk should take it up with management, not me.