September 29, 2000 at 12:00 am #23238
Beth23218
Participant
My first job when I was 16 trained me that the customer IS always right. No matter what. Make the customer happy – build goodwill. It seems to me like this pride in a job well done has gone by the wayside. I admit, there are customers who get a little hairy, but take a moment and don’t take it personally – let them vent. If he’s spending his money, and keeping you employed, he deserves your happiest face, utmost respect and understanding. If you can’t give it, get out of the service industry.